How do I redeem my Golden Bubbles?

In Store: Simply give us your email address at checkout and let us know you'd like to redeem bubbles.  We can apply any applicable discount right at the register.
From a computer: When you go to perfectlynaturalsoap.com, log in to your account.  Once you are logged in, Click on the green tab on the LEFT SIDE of the screen that says "Golden Bubbles"  Then click on the Ways to Redeem.  It'll give you the option to redeem any applicable coupon.
From a phone or tablet: When you go to perfectlynaturalsoap.com, log in to your account.  Once you are logged in, Click on the green leaf on the BOTTOM of the screen.  Then click on Ways to Redeem.  It'll give you the option to redeem any applicable coupon.
How do I add my birthday or find my referral code for my Golden Bubbles?
From a computer: When you go to perfectlynaturalsoap.com, log in to your account.  Once you are logged in, Click on the green tab on the LEFT SIDE of the screen that says "Golden Bubbles".  Then click on the Ways to Earn.  It'll give you the option to add your birthday or find your referral code.
From a phone or tablet: When you go to perfectlynaturalsoap.com, log in to your account.  Once you are logged in, Click on the green leaf on the BOTTOM of the screen.  Then click on Ways to Earn.  It'll give you the option to add your birthday or find your referral code. 

Are there limits to the Golden Bubbles Rewards?

We highly value our customers and their participation in our loyalty program, Golden Bubbles. However, we want to bring your attention to certain limitations that exist to ensure fairness and maintain the integrity of the program. Custom orders, private label or special orders do not qualify for Golden Bubbles, and referrals cannot be made within the same household. Additionally, households are unable to combine rewards or merge accounts, and once Golden Bubbles are converted into coupons, they become non-refundable, even on returned/refunded orders. Lastly, please be aware that Golden Bubbles will expire after one year of account inactivity. We appreciate your understanding and cooperation in adhering to these limitations to ensure a positive and fulfilling experience for all our valued customers.

Do you offer free shipping?

We do for in-stock orders $75 and over, shipped to the continental US (or to APO/FPO).  In-stock orders under $75 will ship for a flat rate of $8.99 (except AK, HI).  Custom orders, Private Label or Special Orders do not qualify for free shipping. 

E-Gift Cards ... Can you explain them?

Sure!  E-Gift Cards are electronic gift cards that are emailed to you when you purchase them.  You can then either print them out or forward them on to your recipient.  When you purchase one, you'll get your invoice email AND also a second email with the subject "Your Perfectly Natural Soap gift card is ready!"  In that email is a link to your gift card code.

When making a purchase in our store, you can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.
When you redeems a gift card, the checkout displays one of the following options:
  • If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order.
  • If the balance available on the gift card is less than the order total, then you are prompted to choose a second payment method for the balance before placing the order.

When making a purchase in our retail store, just let our associate know you have a gift card as payment and have your code or QR code ready for us.

    I placed an order online - when and how will it ship?

    Well thank you for placing an order with us!  We ship all orders within 48 hours (usually less!) and as of 1/11/21, all orders will ship UPS Ground (unless APO/FPO or shipping to a US Territory)  See our UPS Shipping Map for more information. Shipping for APO/FPO or shipping to a US Territory will only ship USPS.

    I'm having trouble opening a lotion bottle - is there a trick to it?

    Sometimes our lotion pumps can be tough to open initially because they're "stuck" in the closed position.  Here's a quick video we made to help you with some tips and tricks to open a stuck pump.  https://youtu.be/ACecWWI3wPE

    Is Perfectly Natural Soap handmade?

    Yes, we make soap the old fashioned way, by hand. Perfectly Natural Soap is made from a combination of natural oils with a strong alkali (lye) solution until a process of saponification takes place.  Saponification is a chemical reaction that occurs when the lye is combined with whole oils. Soap and glycerin are the resultant products. No lye remains in the finished product.  Our bar soaps are made using the cold-process method wherein we mix the oil and lye into soap and glycerin without added heat and let the soap cure for approximately 6 weeks before selling. During this curing process, the soap fully neutralizes and evaporates off some of it's water.  This results in our long lasting, mild bars of soap.

    Do you have to use lye when making your soap?

    Yes.  It is impossible to make real soap without using lye.  However, during the process of making soap, no lye remains in the finished product.  100% of the lye added to our recipes bonds with the oils in the recipe and through the saponification process, becomes soap and glycerin.  No lye remains in the final bars of soap.  Our soaps are all made with an excess of oil so that there is also some of the recipe oils left in the final product as well.  This is done to ensure the bars are extra moisturizing.

    Today’s handmade soaps are far more gentle than they ever were due to advances in supply standardization and more refined measuring.  They are made to be gentle to the skin with many people finding them very moisturizing.

    What is the expiration on your products?

    Our products should be used within a year of purchase and within 6 months of opening.

    Do you give tours of your facility?

    Unfortunately, no. Our soap studio does not have the physical layout to facilitate tours and being a very small artisan business, we are not staffed to facilitate touring - we're too busy making our amazing products for you!

    Is Perfectly Natural Soap “Organic”?  What do you define as “Natural” soap?

    Our soaps are made using organic ingredients in many cases.  Each product label will indicate which ingredients are organic.

    When we say our soap is all-natural, it is our way of saying that it contains no synthetic fragrances, petrochemicals, synthetic dyes or preservatives. Our soap is scented with essential oils and naturally derived ingredients and colored with organic herbs, clays, midas, oxides and plant extracts.

    • We recognize that there isn't really such a thing as "natural soap" or “organic soap”, in the technical sense of the words, since soap isn't present or formed in nature.  At Perfectly Natural Soap, we take elements from nature and mix them together to make something new (alkali + oil = soap).  However, saponification is a chemical reaction that occurs by mixing these elements.  Some would therefore call it a "chemical" and technically they are correct.  We needed to find a way to convey to you our commitment to only use ingredients in our soaps that are plant based, contain NO phthalates, dyes or parabens and we do that by using the term “natural”.

    Does Perfectly Natural Soap contain glycerin?

    Yes. Glycerin is a natural byproduct of the saponification of the oils we use to make our soap, so it is a natural part of all our soaps. Our soaps qualify as glycerin soaps because glycerin accounts for over 9% of the final bar of soap.  

    Does Perfectly Natural Soap contain SLS?

    No. SLS (sodium laurel sulfate or sodium laureth sulfate) and other sulfates are often added to soaps to increase lather quality. They are commonly found in soaps, including many marketed as natural soaps, as well as glycerin soaps, liquid soaps, and shampoos. As synthetic compounds, SLS and other surfactants dry out your skin and, for many people, cause irritation. We use neither SLS nor any other sulfates in our soaps.

    Why does Perfectly Natural Soap use so many oils?

    A good bar soap balances bar durability (hardness), lather quality (both fluffiness and stability), and moisturizing ability. Each oil has unique properties and provides different characteristics to the finished bar of soap.  However, the properties that contribute moisture are not those that contribute much to lather quality, and the ones that make great lather are drying to our skin.   We use a selection of the following varieties of oil in our recipes to provide balance to Perfectly Natural Soap:

    We use (sustainable) organic palm oil for its ability to create a harder finished bar of soap.  It is high in palmitic acid, vitamin E, vitamin K and magnesium and is considered a natural anti-oxidant.

    Organic sunflower oil is used for its humectant property, similar to olive oil, but with a ‘cleaner’ feel on the skin but tends to soften the bar, so it’s used in moderation.

    We use organic olive oil because it acts as a humectant, drawing moisture to the skin.

    We use cocoa butter for stable lather and hardness in the final bar.

    Sweet Almond oil is used because it saponifies easily and produces a stable and conditioning lather in soap.

    Avocado oil gives a conditioning quality to the soap and is rich in vitamins A, D and E, lecithin, potassium, protein and amino acids

    Organic coconut oil gives bubbly lather and adds an additional hardness to the finished soap.

    Shea butter lends a creamier texture to the finished bar of soap but can reduce lather.

    How can I make my handmade soap last longer? / What is the shelf life of your soap?

    All handmade soap should be kept in a dry, cool, dark storage space to maximize its lifespan. Since our soaps are scented using essential oils, the scents will dissipate over time.  When the soap is in use, make sure it has sufficient drainage to dry in between uses, as water will wash the soap away.  Try one of our handmade wooden soap dishes to help keep your soap dry in between uses.

    Our bar soaps won't go bad, but over time may lose some of the potency of their scents.

    Do you test your products on animals?

    We NEVER test our products on animals. Our friends and family happily volunteer to be our testers.

    What is Shea butter?

    Shea butter is extracted from the nut of the Karite tree in Africa.